Principles of Customer Service
Level 2 Certificate
For learners looking to increase their knowledge and understanding of customer service.
▸ Gain a FREE qualification thanks to UK Government funding
▸ Average of 6 weeks to complete
▸ This course is available 100% online
▸ Level 2 qualification is accredited by NCFE
▸ Dedicated tutor will be available to support your studies
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Course Overview
This Principles of Customer Service NCFE Level 2 qualification is part of a suite of knowledge-based qualifications. It has been developed to enable learners to progress into employment in customer service roles or onto higher level studies.
This qualification aims to:
- provide learners with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role
The objectives of this qualification are to help learners to:
- develop essential knowledge of how to carry out customer service tasks, such as how to manage information and supporting events
- know how to apply their knowledge in a variety of industries and job roles
Cost
Enrol on this course for free, thanks to funding by the UK Government – via the Education & Skills Funding Agency and the Adult Education Budget.
You can only take one government-funded Level 2 course at a time, but you can take up to 4 courses in one academic year.
Important – If you enrol on a course, and decide to withdraw at a later date, you may be charged an administration fee by the learning provider (normally £125) to cover the administration costs.
Eligibility
To qualify for government funding for a distance learning course you must be:
- Currently living in England
- A resident in the UK/EU/EEA* for 3+ years, for purposes other than study
- Aged 19+ (19-23 year olds must already hold a level 2 qualification prior to attainment)
- Not currently be on an apprenticeship
Important – Your access to this government funding depends on the available funding allocated to the region of the UK where you currently live.**
Find out if you are eligible within minutes:
* EEA nationals may need to provide evidence of having obtained either pre-settlement or settled status
** The Adult Education Budget is a UK Government scheme. Devolved regions of the UK, however, have the authority to decide how to spend their own adult education budget; and they aren’t necessarily required to match the funding that is provided by the government to non-devolved regions of the UK. Access to this funding is therefore dependent on the budget that is currently available to people living in your region of the UK.
Learning Provider
Your eligibility for government funding is only half of the process required to enrol on this course for free – but don’t worry, we make this next part easy for you!
The other half of the process is finding a reputable learning provider or college that:
- Currently has an open place for this Principles of Customer Service course
- Is accepting applications from students who live in your area
This is where we can help you – Within minutes we can confirm whether you are eligible for UK government funding and, in most cases, recommend a reputable learning provider where you can enrol & start this course today!
Course Delivery
This course is available 100% online.
You will require access to the internet, as well as a laptop or desktop computer to complete this course. Mobile devices are not suitable.
If necessary, learners are able to request paper-based learning resources and paper-based assessment books from their learning provider. We recommend discussing this with your tutor after enrolling on your course.
Tutor Support
Once you enrol on this course, you will be allocated a tutor who will support you, and provide feedback, throughout your course.
Your tutor will be available for you to discuss any queries or concerns that you may have – via email, text or phone.
Course Length
The course takes an average of 6 weeks to complete – based on an average of 4 to 5 hours of study time per week.
This course can be completed faster if you are able to invest more study time over a shorter period of time.
The course must be completed before the submission deadline stated by your learning provider (normally a period of up to 10-12 weeks).
If you fail to complete your course within this time, without a previously agreed extension from your tutor, you may be charged an administration fee (normally £125) by your learning provider.
Assessment Method
This course requires no exams. You will instead be required to complete a series of assessment questions whilst you work your way through the course.
There are no maximum or minimum word counts for the assessments.
You will be required to submit your assessment answers to your tutor for marking, who will give you feedback on each question. It is important that you demonstrate to your tutor that you have fully understood the question and that you have applied your knowledge to each answer in a logical way.
If you do not pass an assessment, don’t worry! Your tutor will provide feedback which highlights the areas that need further attention in order for you to pass. You will then be able to re-attempt and re-submit your answers.
Certification
Upon completion of your final assessment, your work will be marked and you can expect to receive your Level 2 certificate within 8 to 12 weeks.
This course is accredited by NCFE – a national awarding organisation that designs, develops and certifies nationally recognised qualifications and awards.
All qualifications are regulated by Ofqual.
To start the process of gaining this qualification, please check your eligibility & find an open place on this course now!
Course Units – Principles of Customer Service (Level 2)
To be awarded the Principles of Customer Service level 2 qualification, learners are required to successfully complete the 3 mandatory units listed below, plus 4 optional units (which will be confirmed by your learning provider after enrolment):
Unit 1 – Principles of customer service and delivery
This unit provides learners with an understanding of customer service and its effective delivery. Legal and ethical requirements relating to customer service and maintaining customer service information are also covered.
The learner will:
- Understand customer service
- Understand how legal and ethical requirements relate to customer service
- Understand how to deliver effective customer service
- Understand the management of customer service information
- Understand customer service delivery
- Understand the relationship between customer service and a brand
Unit 2 – Understand customers
This unit provides learners with an understanding of the different types of customers. Learners will understand the relationship between good customer service and customer loyalty, and how this affects the organisation in terms of reputation and image.
The learner will:
- Understand different types of customers
- Understand the value of customers and their loyalty
Unit 3 – Understand employer organisations
This unit ensures learners understand organisational structures and the differences between the private, public and voluntary sectors. Learners will be able to describe the internal and external influences on organisations and why change within the business environment is important.
The learner will:
- Understand organisational structures
- Understand the organisational environment
Check your funding eligibility, find an open place & start this course today!
Enter your details using the form below to:
▸ Verify whether you are eligible for UK government funding
▸ Find a learning provider that is currently accepting applications to enrol on this course
▸ Receive your enrollment form and be able to start this course today!
Important – You can only enrol on one course at a time. Please ensure that you only fill out the form below for your preferred course.
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