Understanding Retail Operations
Level 2 Certificate
For learners looking to increase their knowledge and understanding of the different aspects of working in the retail sector.
▸ Gain a FREE qualification thanks to UK Government funding
▸ Average of 6 weeks to complete
▸ This course is available 100% online
▸ Level 2 qualification is accredited by NCFE
▸ Dedicated tutor will be available to support your studies
Get an answer within 5 minutes!
Course Overview
This Understanding Retail Operations NCFE Level 2 knowledge-based qualification provides learners with underpinning knowledge and understanding of the different aspects of working in the retail sector. Learners will develop an understanding of a wide range of retail subjects, such as dealing with customers in various contexts, handling cash, stock management and retail law. It is designed for those new to or seeking employment in the retail industry.
This qualification aims to:
- provide an introduction to the retail industry to those new to or seeking employment in this area
- help learners develop an understanding of the different aspects of working in the retail sector
- prepare learners for progression into a range of higher level qualifications within the retail sector, including more practical qualifications where their knowledge can be put into practice
The objectives of this qualification are to help learners to develop an understanding of the different aspects of the retail industry.
Cost
Enrol on this course for free, thanks to funding by the UK Government – via the Education & Skills Funding Agency and the Adult Education Budget.
You can only take one government-funded Level 2 course at a time, but you can take up to 4 courses in one academic year.
Important – If you enrol on a course, and decide to withdraw at a later date, you may be charged an administration fee by the learning provider (normally £125) to cover the administration costs.
Eligibility
To qualify for government funding for a distance learning course you must be:
- Currently living in England
- A resident in the UK/EU/EEA* for 3+ years, for purposes other than study
- Aged 19+ (19-23 year olds must already hold a level 2 qualification prior to attainment)
- Not currently be on an apprenticeship
Important – Your access to this government funding depends on the available funding allocated to the region of the UK where you currently live.**
Find out if you are eligible within minutes:
* EEA nationals may need to provide evidence of having obtained either pre-settlement or settled status
** The Adult Education Budget is a UK Government scheme. Devolved regions of the UK, however, have the authority to decide how to spend their own adult education budget; and they aren’t necessarily required to match the funding that is provided by the government to non-devolved regions of the UK. Access to this funding is therefore dependent on the budget that is currently available to people living in your region of the UK.
Learning Provider
Your eligibility for government funding is only half of the process required to enrol on this course for free – but don’t worry, we make this next part easy for you!
The other half of the process is finding a reputable learning provider or college that:
- Currently has an open place for this Understanding Retail Operations course
- Is accepting applications from students who live in your area
This is where we can help you – Within minutes we can confirm whether you are eligible for UK government funding and, in most cases, recommend a reputable learning provider where you can enrol & start this course today!
Course Delivery
This course is available 100% online.
You will require access to the internet, as well as a laptop or desktop computer to complete this course. Mobile devices are not suitable.
If necessary, learners are able to request paper-based learning resources and paper-based assessment books from their learning provider. We recommend discussing this with your tutor after enrolling on your course.
Tutor Support
Once you enrol on this course, you will be allocated a tutor who will support you, and provide feedback, throughout your course.
Your tutor will be available for you to discuss any queries or concerns that you may have – via email, text or phone.
Course Length
The course takes an average of 6 weeks to complete – based on an average of 4 to 5 hours of study time per week.
This course can be completed faster if you are able to invest more study time over a shorter period of time.
The course must be completed before the submission deadline stated by your learning provider (normally a period of up to 10-12 weeks).
If you fail to complete your course within this time, without a previously agreed extension from your tutor, you may be charged an administration fee (normally £125) by your learning provider.
Assessment Method
This course requires no exams. You will instead be required to complete a series of assessment questions whilst you work your way through the course.
There are no maximum or minimum word counts for the assessments.
You will be required to submit your assessment answers to your tutor for marking, who will give you feedback on each question. It is important that you demonstrate to your tutor that you have fully understood the question and that you have applied your knowledge to each answer in a logical way.
If you do not pass an assessment, don’t worry! Your tutor will provide feedback which highlights the areas that need further attention in order for you to pass. You will then be able to re-attempt and re-submit your answers.
Certification
Upon completion of your final assessment, your work will be marked and you can expect to receive your Level 2 certificate within 8 to 12 weeks.
This course is accredited by NCFE – a national awarding organisation that designs, develops and certifies nationally recognised qualifications and awards.
All qualifications are regulated by Ofqual.
To start the process of gaining this qualification, please check your eligibility & find an open place on this course now!
Course Units – Understanding Retail Operations (Level 2)
To be awarded the Understanding Retail Operations level 2 qualification, learners must achieve a minimum of 18 credits: 14 credits from the 6 mandatory units listed below, plus a minimum of 4 credits from the optional units (which will be confirmed by your learning provider after enrolment):
Unit 1 – Understanding customer service in the retail sector
In this unit the learner will consider the effect of customer service on a retail business, including customer needs, customer service procedures and dealing with customer complaints.
The learner will:
- Understand the effect of customer service on retail business
- Understand how retail businesses find out about customers’ needs and preferences
- Understand the importance to a retail business of customer service standards, policies and procedures
- Understand how customer complaints and problems are resolved in a retail business
Unit 2 – Understanding the retail selling process
In this unit the learner will develop an understanding of the selling model and how sales are closed. They will also consider the benefits of product knowledge and using questions to identify customer needs.
The learner will:
- Understand the 5 steps of the selling model
- Understand how questions are used to identify customers’ needs
- Understand the benefits and uses of product knowledge
- Understand how sales are closed
Unit 3 – Understanding how individuals and teams contribute to the effectiveness of a retail business
In this unit the learner will consider various aspects involved in the effectiveness of a retail business including understanding employment rights and responsibilities, understanding the importance of effective team work and communications skills and reflecting on personal performance.
The learner will:
- Know the employment rights and responsibilities of an employee and the employer
- Understand the importance and characteristics of effective team work in retail business
- Understand the impact of effective communication skills when working in a retail team
- Understand how the roles and responsibilities of retail teams relate to the structure and function of organisations
- Understand how to improve personal performance
- Understand how personal performance contributes to business success
Unit 4 – Understanding how a retail business maintains health and safety on its premises
In this unit the learner will consider health and safety in a retail environment, including legislation, understanding what actions to take in an emergency, understanding rights and responsibilities and general safe working practices.
The learner will:
- Know the main provisions of health and safety legislation in relation to a retail business
- Know what actions to take in an emergency
- Understand the employees’ responsibilities in reporting hazards and accidents that typically occur on the premises of a retail business
- Understand safe handling, storage and disposal
- Understand safe working practices
Unit 5 – Understanding retail consumer law
In this unit the learner will consider consumer legislation including protection against unfair trading practices, consumer credit legislation, data protection and age-restricted products. They will also learn about the consequences for businesses and employees of contravening retail law.
The learner will:
- Understand how consumer legislation protects the rights of customers
- Know the main provisions for the protection of consumers from unfair trading practices
- Know the main provisions of consumer credit legislation in relation to retail
- Know the main provisions of data protection legislation in relation to retail
- Know the main provisions of the law relating to the sale of licensed and age-restricted products
- Understand the consequences for businesses and employees of contravening retail law
Unit 6 – Understand how to deal with customer queries and complaints in a retail environment
In this unit the learner will develop an understanding of how to resolve queries and complaints in a retail environment and how this contributes to customer loyalty and confidence.
The learner will:
- Understand how resolving retail customer queries and complaints contributes to customer loyalty and confidence
- Understand how to deal with customer queries in a retail environment
- Understand how to manage angry customers when dealing with customer queries and complaints in a retail environment
Check your funding eligibility, find an open place & start this course today!
Enter your details using the form below to:
▸ Verify whether you are eligible for UK government funding
▸ Find a learning provider that is currently accepting applications to enrol on this course
▸ Receive your enrollment form and be able to start this course today!
Important – You can only enrol on one course at a time. Please ensure that you only fill out the form below for your preferred course.
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