Customer Service for Health and Social Care Settings
Level 2 Certificate
For learners who want to develop an understanding of how to deliver effective customer service in health and social care settings.
▸ Gain a FREE qualification thanks to UK Government funding
▸ Average of 6 weeks to complete
▸ This course is available 100% online
▸ Level 2 qualification is accredited by NCFE CACHE
▸ Dedicated tutor will be available to support your studies
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Course Overview
This Customer Service for Health and Social Care Settings NCFE CACHE Level 2 qualification is designed to enable learners to further develop the knowledge and understanding required to work with customers within the health and social care sector. ‘Customers’ in this context refers to internal and external customers, including people who use services, their supporters, visitors, health professionals and providers of other services.
The objectives of this qualification are to help learners:
- develop an awareness of customer service in health and social care
- understand how to communicate effectively in a health and social care setting
- understand the needs of customers who access health and social care services
- understand teamwork in health and social care settings
Cost
Enrol on this course for free, thanks to funding by the UK Government – via the Education & Skills Funding Agency and the Adult Education Budget.
You can only take one government-funded Level 2 course at a time, but you can take up to 4 courses in one academic year.
Important – If you enrol on a course, and decide to withdraw at a later date, you may be charged an administration fee by the learning provider (normally £125) to cover the administration costs.
Eligibility
To qualify for government funding for a distance learning course you must be:
- Currently living in England
- A resident in the UK/EU/EEA* for 3+ years, for purposes other than study
- Aged 19+ (19-23 year olds must already hold a level 2 qualification prior to attainment)
- Not currently be on an apprenticeship
Important – Your access to this government funding depends on the available funding allocated to the region of the UK where you currently live.**
Find out if you are eligible within minutes:
* EEA nationals may need to provide evidence of having obtained either pre-settlement or settled status
** The Adult Education Budget is a UK Government scheme. Devolved regions of the UK, however, have the authority to decide how to spend their own adult education budget; and they aren’t necessarily required to match the funding that is provided by the government to non-devolved regions of the UK. Access to this funding is therefore dependent on the budget that is currently available to people living in your region of the UK.
Learning Provider
Your eligibility for government funding is only half of the process required to enrol on this course for free – but don’t worry, we make this next part easy for you!
The other half of the process is finding a reputable learning provider or college that:
- Currently has an open place for this Customer Service for Health and Social Care Settings course
- Is accepting applications from students who live in your area
This is where we can help you – Within minutes we can confirm whether you are eligible for UK government funding and, in most cases, recommend a reputable learning provider where you can enrol & start this course today!
Course Delivery
This course is available 100% online.
You will require access to the internet, as well as a laptop or desktop computer to complete this course. Mobile devices are not suitable.
If necessary, learners are able to request paper-based learning resources and paper-based assessment books from their learning provider. We recommend discussing this with your tutor after enrolling on your course.
Tutor Support
Once you enrol on this course, you will be allocated a tutor who will support you, and provide feedback, throughout your course.
Your tutor will be available for you to discuss any queries or concerns that you may have – via email, text or phone.
Course Length
The course takes an average of 6 weeks to complete – based on an average of 4 to 5 hours of study time per week.
This course can be completed faster if you are able to invest more study time over a shorter period of time.
The course must be completed before the submission deadline stated by your learning provider (normally a period of up to 10-12 weeks).
If you fail to complete your course within this time, without a previously agreed extension from your tutor, you may be charged an administration fee (normally £125) by your learning provider.
Assessment Method
This course requires no exams. You will instead be required to complete a series of assessment questions whilst you work your way through the course.
There are no maximum or minimum word counts for the assessments.
You will be required to submit your assessment answers to your tutor for marking, who will give you feedback on each question. It is important that you demonstrate to your tutor that you have fully understood the question and that you have applied your knowledge to each answer in a logical way.
If you do not pass an assessment, don’t worry! Your tutor will provide feedback which highlights the areas that need further attention in order for you to pass. You will then be able to re-attempt and re-submit your answers.
Certification
Upon completion of your final assessment, your work will be marked and you can expect to receive your Level 2 certificate within 8 to 12 weeks.
This course is accredited by NCFE CACHE – a national awarding organisation that designs, develops and certifies nationally recognised qualifications and awards.
All qualifications are regulated by Ofqual.
To start the process of gaining this qualification, please check your eligibility & find an open place on this course now!
Course Units – Customer Service for Health and Social Care Settings (Level 2)
To be awarded the Customer Service for Health and Social Care Settings level 2 qualification, learners are required to successfully achieve 4 mandatory units:
Unit 1 – Preparing to deliver customer service in health and social care settings
In this unit, learners will look at the expectations of customers within health and social care settings and the standards and values that employees in these settings should uphold. The learner will also review their own strengths and areas for improvement relating to customer service, identify ways these can be developed, and ways in which feedback on a personal and organisational level can be addressed.
The learner will:
- Understand customer expectations in health and social care settings
- Know how self-awareness can be used to develop the skills, attitudes and knowledge for effective customer service in health and social care settings
- Understand how to represent a health and social care service in a positive way
- Understand how feedback can help to improve the quality of a health and social care service
Unit 2 – Understand the specific needs of customers accessing health and social care services
In this unit, learners will explore a range of specific needs of customers accessing health and social care services and understand how to adapt communication styles and approaches for customers with specific needs. Learners will also look at how the health and social care service environment could be adapted to accommodate individual needs and how to respond to behaviour that is challenging.
The learner will:
- Understand a range of specific needs of customers accessing health and social care services
- Know how to provide a safe, welcoming and inclusive environment for diverse needs
- Understand how to respond to the behaviour of customers that others may find challenging
Unit 3 – Effective communication for health and social care
This unit covers developing positive working relationships with customers in a health and social care setting, using effective communication and removing barriers that prevent effective communication.
The learner will:
- Understand customer relationships in health and social care settings
- Understand different communication methods used in health and social care
- Understand the skills required to interact with customers in health and social care settings
- Know how to overcome barriers and adapt communication to meet the needs of different customers
Unit 4 – Teamwork in health and social care settings
In this unit, learners will consider what makes an effective team and the benefits of teamwork in a health and social care setting. The unit also covers possible causes of conflict and resolutions to overcome this.
The learner will:
- Understand the importance of effective teamwork in health and social care
- Know how to deal with conflict within teams
Check your funding eligibility, find an open place & start this course today!
Enter your details using the form below to:
▸ Verify whether you are eligible for UK government funding
▸ Find a learning provider that is currently accepting applications to enrol on this course
▸ Receive your enrollment form and be able to start this course today!
Important – You can only enrol on one course at a time. Please ensure that you only fill out the form below for your preferred course.
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